SHIPPING POLICY

SHIPPING POLICY

We offer several delivery options to ensure a smooth, convenient and tailored shopping experience. Here's everything you need to know about our delivery services, their terms and benefits:

HOME DELIVERY - COLISSIMO (LA POSTE)

Home delivery is ideal if you want to receive your purchases directly at home or at the address of your choice. This service is provided by Colissimo, a reliable and fast solution offered by La Poste.

Delivery cost details :

Free : We offer free standard delivery when your order total reaches or exceeds €60.00 . This means you can enjoy your purchases without any additional shipping costs. €4.95 : For orders with a total amount below €60.00 , a fixed fee of €4.95 is applied to cover standard delivery costs.

Estimated delivery time :

The standard home delivery time depends on your location and any logistical constraints, but we strive to deliver your orders within an average of 2 to 5 working days after dispatch.

Notification and follow-up :

As soon as your order is shipped, you will receive a confirmation email containing a tracking link. This link will allow you to follow in real time the progress of your delivery, from its departure from our warehouse to its arrival at your home.

Reimbursement of delivery costs :

If you decide to return your entire order , we will also refund any standard delivery charges you may have paid when purchasing.

However, in the event of a partial return , the initial standard delivery charge will not be refunded. This policy reflects our commitment to providing fair pricing while taking into account logistics costs.

DELIVERY BY RELAY - COLISSIMO RELAIS AND MONDIAL RELAY

For added flexibility and convenience, we offer a collection point delivery option. This is ideal if you are often on the move or prefer to collect your parcels at a time that suits you.

A large network of relay points :

We work with more than 9,000 relay points in mainland France, located in local businesses such as grocery stores, bookstores or partner stores.

You can choose your preferred relay point when ordering, depending on your habits and location.

Relay delivery costs :

This service is completely free , regardless of the value of your order. Unlike other delivery methods, no minimum purchase is required to benefit from this free option.

Notification process :

Once your package has been delivered to the chosen relay point, you will receive an email notification confirming its availability. This message will also include all the information necessary to collect your order (relay point address, opening hours, etc.).

Collection point withdrawal time :

Your package will be held at the relay point for a period of 14 calendar days. This gives you plenty of time to plan your visit to collect it. After this period, if the package is not collected, it will be returned to our warehouse.

Advantages of relay delivery :

Relay delivery is not only economical, but also environmentally friendly, as it allows for optimizing delivery routes. It is also convenient for those who are not available at home during the day, or who prefer to avoid waiting for a delivery person.

We have designed these delivery options to meet the varying needs of our customers, whether they prefer the convenience of home delivery or the flexibility of a relay delivery. Whichever option you choose, we do everything we can to make your experience simple, fast and satisfying.

If you have any additional questions or need assistance in choosing the best delivery option for you, please do not hesitate to contact our customer service team, who are available to assist you.