Privacy and Personal Data Protection Policy
The trust you place in us is essential. At We Love Uni, we are committed to protecting your personal data and ensuring complete transparency about how we collect, use, and protect the information you entrust to us when browsing and shopping at www.weloveuni.com.
The purpose of this privacy policy is to inform you, in accordance with current legislation, in particular Regulation (EU) 2016/679 of the European Parliament European and Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data (GDPR) and Law No. 78-17 of 6 January 1978, as amended, relating to IT, files and freedoms.
1. Identity of the Data Controller and Exercise of Your Rights
The controller of your personal data is:
- We Love Uni (sole proprietorship)
- SIRET: 948 495 254 00013
- Head office address: 226 Rue La Fayette, 75010 Paris, France
- Website: www.weloveuni.com
- Contact email (for personal data): info@weloveuni.com
In accordance with the regulations on the protection of personal data, you have the following rights:
- Right of access: Obtain confirmation as to whether or not your data is being processed, and, if so, have access to it.
- Right of rectification: Request the correction of inaccurate or incomplete data concerning you.
- Right to erasure (“right to be forgotten”): Request the deletion of your data under certain conditions.
- Right to object: To object to the processing of your data for reasons relating to your particular situation, or to object to the processing of your data for prospecting purposes.
- Right to restriction of processing: Request temporary suspension of processing of your data .
- Right to portability: Receive the data you have provided to us, in a structured, commonly used and readable format by machine, and transmit them to another data controller.
- Right to withdraw consent: Withdraw your consent at any time, where processing is based on consent.
To exercise any of these rights, you can send your request:
- By email to: info@weloveuni.com
- By mail to: We Love Uni, 226 Rue La Fayette, 75010 Paris, France
To facilitate the processing of your request, we invite you to provide us with your first name, last name, email address and, in case of reasonable doubt about your identity, a copy of a valid identity document may be requested. We undertake to respond to you as soon as possible. and, in any event, within one month of receipt of your request.
You also have the right to introduce a complaint to the competent supervisory authority (the CNIL in France: www.cnil.fr ).
2. Definition of Personal Data
Personal data means any information relating to an identified or identifiable natural person. An "identifiable natural person" is deemed to be a person physical person who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier, or to one or more specific elements specific to his physical, physiological, genetic, psychological, economic, cultural or social identity.
So-called "pseudonymized" or "anonymized" data may, depending on the context, be considered personal data if it allows re-identification of the individual.
3. Collection of Personal Data
We collect and record personal data about you when you interact with the Weloveuni.com website, in particular when you:
- Browse our site.
- Add items to your cart.
- Create a customer account.
- Place an order or initiate a return.
- You subscribe to our newsletters or alerts.
- Write a product review.
- Fill out a form (e.g. contact, survey).
- Contact our customer service.
This data is collected, among other things, through cookies and other trackers , for which we obtain your consent in accordance with our Cookie Policy .
The information collected may include, depending on your use of the site:
- Your first and last name, email address, postal address and telephone number.
- Your purchase and browsing history on the site.
- Technical information about your device and browser (device type, operating system, IP address, referring URL).
The information requested when creating a customer account or placing an order is, unless otherwise indicated, mandatory for the processing of your order and the execution of the sales contract.
4. Purposes of Data Use
The personal data we collect is used for the following specific purposes:
- Order and customer account management: Processing, fulfillment and tracking of your orders, management of returns and refunds, administration of your customer account.
- Improving the user experience: Personalizing your browsing, remembering your preferences, improving the ergonomics and functionality of the site.
- Communications and marketing: Sending newsletters, personalized promotional offers (subject to your consent), information on new products and changes to your orders.
- Customer Service: Managing your requests, providing assistance and resolving problems.
- Fraud Prevention and Security: Detecting and preventing fraudulent activity, protecting our systems and users.
- Analysis and statistics: Carrying out marketing studies, satisfaction and opinion surveys, analysis of site usage to optimize our services and our offering.
5. Fight Against Fraud
We Love Uni reserves the right to verify personal information provided when placing an order to prevent fraud and ensure transaction security. For this purpose, proof of identity and/or address may be requested. We Love Uni reserves the right to cancel any order that does not satisfactorily meet the verification requirements for fraud prevention.
6. Sharing and Transmission of Data to Third Party Organizations
Your personal information is treated with the utmost confidentiality. It will only be shared with third parties in the following cases:
- Fulfilling your order and our services: We share strictly necessary data with our trusted service providers (carriers, payment solutions, hosting providers, technical services) so that they can carry out their tasks in connection with your order or our contract. These service providers are required to respect the confidentiality of your data and to process it only for the purposes entrusted to them.
- Marketing purposes (with your consent): Subject to your prior consent, your data may be used for marketing purposes specific to We Love Uni.
- Legal obligation or official request: Your personal data may be disclosed to authorized bodies if required by law or if a judicial or administrative authority compels us to do so (for example, in the context of investigations relating to illegal activities, fraud, or for the protection of the safety of any person).
We Love Uni is the sole owner of the information collected on weloveuni.com. Your personal data will not be sold, traded, or rented to any other company without your consent , outside of the scope of use defined in this policy.
Non-directly identifiable information (pseudonymized or aggregated) may be transmitted to third parties for analysis, marketing or statistical purposes.
7. Promotional Communications (Newsletters and Alerts)
When you sign up for our newsletters or alerts, we send you personalized promotional communications via email or SMS.
You have the option to unsubscribe from these promotional messages at any time:
- By going to the “My Subscriptions” section of your Customer Account.
- By clicking the unsubscribe link located at the bottom of each promotional email.
- By following the unsubscribe instructions included in each promotional SMS.
Please note that unsubscribing from promotional communications does not affect your receipt of essential service communications (e.g., order confirmations, shipping notifications).
8. Targeted Advertising and Display of Advertising Banners
In order to offer you offers and products that may be of interest to you, we use the data collected during your visit to our site to display advertising banners on other sites that you visit.
The processing of this data is generally carried out via cookies, pixels or web beacons . Our goal is to make our advertising offer more relevant and personalized based on your interests and the products you have previously viewed.
In this context, we mainly use pseudonymized data, and no directly identifiable personal data is stored in these trackers for this purpose. To learn more about cookies and their management, please consult our Cookie Policy.
9. Market Research, Satisfaction and Opinion Surveys
Data collected through market research, satisfaction and opinion surveys, whether via the website or external forms, are not used for advertising purposes. They are neither shared with third parties nor published.
If you participate in a survey, the specific purposes for which your information will be processed and used will be clearly communicated to you. You may object to the processing of this information, in whole or in part, at any time by contacting We Love Uni using the contact details provided at the top of the page.
10. Cookies and Other Tracers
For detailed information on what cookies are, the types we use, their purpose and how to manage them, please see our Cookie Policy.
11. Security and Data Protection
We implement rigorous technical and organizational security measures to ensure the confidentiality, integrity, and availability of your personal data. These measures are designed to protect your information against loss, destruction, unauthorized access, alteration, or dissemination.
We use advanced encryption technologies, such as Transport Layer Security (TLS) and Secure Socket Layer (SSL), to secure the transmission of sensitive data online, including when you log in to your customer account and during transactions.
Access to your personal information is strictly limited to employees who need it to perform their specific duties (e.g., billing, customer service). The computer systems and servers used to store personal data are kept in a secure and controlled environment.
12. Log Files
All access to the site Weloveuni.com causes your browser to transmit usage data, which is stored in server log files (commonly referred to as "logs"). This data includes: the date and time of the visit, the name of the website visited, the IP address, the referrer URL (link through which you arrived at our site), the volume of data transferred, as well as the product and version information of the browser used.
We analyze this data for legitimate purposes of:
- Maintenance and optimization of our servers.
- Continuous improvement of the site and associated services.
- Detection and correction of technical errors.
- Prevention of distributed denial of service (DDoS) attacks and other security threats.
13. Secure Data Transmission
Your personal information is systematically encrypted before transmission to our service providers and when you log in to your customer account. We use recognized security protocols such as TLS and SSL to ensure the confidentiality and integrity of your data during transfer.
14. Applicable Law and Jurisdiction
This Privacy and Personal Data Protection Policy is governed by and interpreted in accordance with French law. In the event of a dispute not resolved amicably, the matter shall be referred to the competent French courts.